Cancellation Policy and Procedure

We understand that there are unexpected and unforeseen difficulties in life but we ask that you inform us at least 24 hours in advance or we will collect a $50 NO SHOW fee. 

We respect your time and we hope you respect ours too.

Also, there are certain procedures which either require a sizable time allotment or require preparation or mixing of product beforehand. We may ask for a non-refundable deposit to secure the slot for these procedures.

All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physicians note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.

 Thank you so much for your understanding.